FAQs

Dust mite allergy

A mite is an arachnid, invisible to the naked eye, which measures between 170 and 500 microns. There are nearly 50,000 species but only the mite of domestic dust is an allergenic for humans. Responsible for 60% of allergy cases, these small creatures are not directly allergens; Rather, it is the proteins present in their excrement and particles from their corpses that cause allergic reactions. To live and develop, mites need heat, humidity and darkness. They feed on squams, such as dead skin cells and hair, which is why mattresses constitute their favorite habitat.
To learn more about mites, consult our " What's a mite " sheet.

The symptoms of dust mite allergy can vary from person to person. However, here are the most common symptoms:

  • Sneezing
  • Nasal congestion and/or runny nose
  • Itchy, watery, or red eyes
  • Feeling of tightness in the chest, difficulty breathing
  • Wheezing and/or coughing
  • Protect your mattresses, duvets and pillows with a complete anti-dust mite and filter cover classified as a medical device.
  • Maintain the room temperature at a maximum of 19°C.
  • Maintain humidity levels between 40% and 55%.
  • Ventilate the room every day for at least 15 minutes.
  • Choose a base with wooden or metal slats rather than a box spring.
  • Wash your bedding regularly (see the question on washing frequency).
  • Avoid dust nests such as trinkets, soft toys, unclosed dressing rooms or cupboards, etc.
  • Machine wash your child's comforter regularly.
  • Avoid plants in the bedroom.
  • Avoid textile items like curtains and rugs. If this is not possible, choose washable textiles and wash them regularly.
  • Avoid the presence of pets in the bedroom.
  • Replace carpets with washable flooring. If this is not possible, vacuum the carpet regularly and carefully with a vacuum cleaner equipped with a HEPA filter.

ProtecSom anti-dust mite covers

ProtecSom anti-dust mite covers are integral protections which completely envelop the bedding elements (mattress, mattress topper, duvet, pillow, bolster, etc.). In this way, they form a mechanical barrier that cannot be overcome by mite allergens, which helps protect allergic patients. The allergens then remain locked inside the cover, unable to reach the allergic patient. ProtecSom covers also cut off dust mites from their food source, such as dead skin cells, dandruff, etc., and thus limit the colonization of bedding.

anti-mites covers show a decrease of more than 62%* of the symptoms felt by allergic patients .
*62.5% in 2020

Yes. Our anti-mites stand out thanks to their manufacture under ISO 13485: 2016 (international medical system) process.
To date, Protecsom covers are class I medical devices. They are specifically designed for patients allergic to mites and actively contribute to reducing associated symptoms, thus improving the quality of life of allergic patients.
The ISO 13485 process: 2016 guarantees:

  • A verified efficiency : permanent controls are carried out to validate the conformity of each batch of textiles with the efficiency standards.
  • The accuracy of the information: All information provided to healthcare professionals and patients are in accordance with the technical data of the devices.
  • Compliance with all standards in force.

Our ISO13485:2016 certification is audited each year by an independent notified body.

Yes, our ProtecSom anti-dust mite covers are CE marked in accordance with Regulation (EU) 2017/745

In France, anti-dust mite covers do not have a LPP code which allows them to be reimbursed. As a result, they are not currently covered by social security. However, we invite you to contact your mutual insurance company which can, in certain cases, cover anti-dust mite covers.

Protcsom offers several ranges of anti-mites in order to meet the various needs and preferences of each. Each range can offer specific characteristics in terms of materials, comfort and budget. For example, some people may prefer natural materials such as Texaal® Cotton , while others can look for the best price-price with the Noxaalon® . By offering a variety of ranges, Protsom allows you to choose the protection that best suits your personal sleep and budget requirements.
To discover our ranges, it's here .

Yes. All the ranges of anti-mites have shown equivalent efficiency . The differences reside exclusively in the textiles used, the level of comfort offered, sustainability and price. To compare our ranges, go to the comparison of Protcsom ranges.

No. anti-mites covers are devoid of any acaricidal treatment, whether chemical or natural. Their efficiency is based solely on their filtration technique.
At PROTECSOM, we are committed to offering you healthy devices. As such, our anti-mites are labeled OEKO-TEX® Standard 100 CQ 939/1 by IFT. This certification guarantees the compatibility of all the components of covers with the most fragile skins, especially those of babies.

anti-mites covers are not reimbursed by Social Security . As a result, they are only in very rare cases covered by mutual insurance companies.

ProtecSom anti-dust mite covers do not undergo any chemical treatment, whether acaricide or otherwise. Indeed, the use of an acaricide does not allow a direct and immediate fight against dust mite allergy. Even though anti-dust mite treatments will eliminate the mites, mite allergy is not caused by the mites themselves, but by a protein present in their corpses and their excrement. Even after the dust mites die, allergenic particles will remain present in the bedding. This is why covers treated against dust mites are not effective on the symptoms of dust mite allergy.

No. Protecsom was the first laboratory to introduce anti-mites without polyurethane coat on the French market. None of the ranges that we offer is coated with polyurethane (plasticization), which helps preserve your sleeping comfort. Plastic covers can be noisy and lead to an increase in perspiration due to their high resistance to vapor .

The number of threads in the CM² is often presented as a quality criterion, but in reality, this is not what determines the anti-mites of a cover . It is the size of the pores of the fabric - these tiny holes between the threads - that play a key role in filtration of allergens.
➡️ To understand everything, consult our dedicated advice sheet .

All our ranges of anti-mites have passed the steam resistance test. Vapor resistance rates how difficult it is for sweat to pass through a fabric. A product that offers good breathability has low evaporative resistance, which should not exceed 5 m².Pa/W.
Here are the vapor resistance values ​​of ProtecSom anti-mites

  • Texaal® Cotton: 3.1 m².Pa/W
  • Noxaalon® in Evolon®: 2.4 m².Pa/W
  • Texaal® Polyester: 7.8 m².Pa/W

The Texaal® Cotton , and Noxaalon® are particularly breathable.

Order ProtecSom anti-dust mite covers

ProtecSom anti-dust mite covers completely envelop your bedding items (mattress, duvet, pillow, etc.) and close with a zipper protected by a large flap.

Colissimo domicile - With signature: <a i=1>Delivery to an address of your choice, with signature. Quick and secure delivery time.</a>

We advise you to use a meter to measure your bedding items:

  • For a mattress: measure the length, the width, and the height (the height of a mattress is not always very regular on the entire mattress, it is necessary to add 2 cm to the measured height)
  • For duvets and pillows: measure the length and width
  • For ergonomic pillows (with thickness): measure the length, width and height. As our pillow covers do not specify a height measurement, simply add this measurement to the length and width to obtain the correct size.
  • For a bike: measure the length and the diameter
  • For a topper: we invite you to consult our guide page to equip your topmelas with a Protecsom anti-mites .

For more detailed advice regarding the measurements of your bedding elements, see our advice sheet: How to choose the size of your anti-mites for your mattress?

Once you have measured all your bedding items, go for the closest size we offer, but never go a size smaller.

Examples:

  • I measured my mattress and it is exactly 140x190x19. As mentioned previously, add 2cm to the measured height, giving a corrected measurement of 140x190x21. Therefore, you will need to choose a mattress cover of size 140x190x21 in the Noxaalon® range or a cover of 140x190x22 in the Texaal® Cotton range.
  • I measured my ergonomic pillow and it measures 40x60x9. As explained previously, add the measured height to the length and width, resulting in a corrected measurement of 49×69. You will therefore need to choose a pillow cover of size 50×70, whatever the range chosen.

Tip: When you take the dimensions of your mattress, measure it at the ends, where it is the thickest.

Thanks to our manufacturing workshop located in Valognes in Normandy, we can create your custom cover in a few days. For all standard shaped covers, you can estimate the price and order your cover directly by following this link .

For all requests for covers with special shapes (round mattresses, anti-mites for boat mattresses, etc.), we invite you to contact us via our contact form or by phone at +33 (0) 2 33 88 70 94. We answer you in French and English.

At ProtecSom, we believe in transparency and fairness. This is why we have opted for fair prices all year round. This approach ensures that all patients receive the same treatment, without purchasing pressure or waiting for temporary discounts. In addition, by maintaining stable prices, we contribute to thoughtful and responsible consumption. By choosing ProtecSom, you benefit not only from quality medical devices, manufactured in France, but also from personalized customer service (Monday to Friday from 9 a.m. to 5 p.m.) and devices guaranteed for at least 10 years for any manufacturing defect. By purchasing ProtecSom, you support a responsible and supportive approach, focused on improving the quality of life of patients allergic to dust mites.

However, we offer a “complete set” offer all year round. For the purchase of a mattress cover and a duvet cover, you receive free pillow covers (one pillow cover for a single set or two pillow covers for a double set).

For more information on our policy of selling at the right price all year round, see our page, “ The right price all year round ”.

You have several ways to place your order:

  • Directly on our website: https://www.protecsom.com
  • By phone, by composing the +33 (0) 2 33 88 70 94, Monday to Friday from 9 a.m. to 5 p.m. We answer you in French and English.
  • Going through a pharmacy or a dealer of medical equipment, who can contact us at +33 (0) 2 33 88 70 94.
  • By mail, you have the possibility of filling out the order form that you will find in our "Allergy to mites" , then send it back to one of the following addresses:

In France
ProtecSom
Free Response 67032
50700 Valognes
(No postage required)

Internationally and overseas
ProtecSom
Espace d’Armanville
BP 46
50700 Valognes

You have several payment options to pay for your order:

  • Bank card: we accept bank cards such as credit card, visa, mastercard and American Express. For bank card transactions, we use the secure payment solution AxEPTA (BNP Parisbas solution) to ensure the protection of information exchanges.
  • Paypal: You can also make the payment via your PayPal account using the PayPal secure application. Each transaction is secured by advanced encryption technology.
  • International payment options : By choosing Paypal for your payments, benefit from flexibility to use local payment systems if you are based outside France. For example, our Belgian customers can easily use Bancontact . This guarantees a simplified shopping experience, no matter where you are.
  • Bank transfer: You have the possibility of paying your order by bank transfer.
  • Check: We accept payments by check.

Orders are shipped upon receipt of payment. For payments by check and transfer, please take into account additional time for receipt of payment when processing your order.

For more details on payment by credit card, see our Secure Payment . For detailed information on payment methods, see our General Terms and Conditions of Sale .

Yes, it is possible to pay for your order in several installments:

  • By Paypal: When you choose the payment method on our online store, you have the option of selecting a payment in several times via Paypal. The process continues directly on your Paypal account.
    • Paypal offers its customers the possibility of paying in 4 times at no additional cost. In this case, the total amount is distributed over a period of 3 months. Payment in 4 times with Paypal is available for purchases between 30 and 2,000 euros. To benefit from it, the Customer must reside in France and his PayPal account must be associated with a verified bank account or with a valid debit card for the duration of the reimbursements to be made.
  • By check: you have the possibility of paying in 2 times at no cost for any order exceeding € 100, and in 3 times free of charge for any order exceeding € 150. The first payment will be cashed on the day of shipment of your order, and the following will be collected in the following 10 months. For example, for an order for an amount of € 180.95 paid in 3 times, made on April 15, a first payment of € 60.95 will be collected on April 15, a second payment of € 60 on May 10, and A third payment of € 60 on June 10.

To pay in installments by check, simply follow these steps:

  • Place your order on our online store.
  • When paying, select the “Payment by check” method.
  • Then prepare 2 or 3 checks for the corresponding amounts, all dated the day of sending, indicating your order number on the back.
  • Send your checks under envelopes to the following address: Protcsom - ZA d'Armanville - BP 46 - 50700 Valognes.
  • Your order will be shipped the day your checks are received.

Once your order is validated, it is immediately transmitted to our logistics service for its fast shipping. However, if you wish to make changes, you can contact us via our contact form or by phone at +33 (0) 2 33 88 70 94 , to discuss with our customer service any solutions. We answer you in French and English.

In accordance with the regulations in force in France, you have 14 days from the date of delivery of your order to cancel your order.

For any request to cancel your order, it is imperative to contact us either via our contact form , or by phone at +33 (0) 2 33 88 70 94 (Monday to Friday from 9 a.m. to 5 p.m. - Assistance in French and English).

Orders are processed and shipped within 72 working hours.
Delivery times then vary depending on the delivery method chosen. We offer several delivery options to provide you with a service adapted to your needs:


Metropolitan France and Belgium

  • Colissimo - In Pickup relay or in Pickup Station instructions: Delivery in one of the pickup or instructions Pickup station among 8,000 withdrawals everywhere in France and Belgium. The best price and the fastest delivery.
  • Colissimo - To La Poste: Delivery in one of the post offices among 10,000 withdrawal points everywhere in France and Belgium. Fast and free delivery time.
  • Colissimo domicile - With signature: Delivery to an address of your choice, with signature. Quick and secure delivery time.

Overseas and international

  • Colissimo International - With signature: Delivery to an address of your choice, with signature.

To obtain more information on international or overseas shipping costs, see our general sales conditions , which are shipping costs according to the destinations.

Deadlines are provided for information purposes only.
We do everything we can to respect them as much as possible. However, any delay cannot give rise to penalties, cancellation of the order, refusal of goods or claims for damages. As delivery is ensured by La Poste or a private company, ProtecSom cannot guarantee a precise date or time for receipt of your package.

ProtecSom packages

Rest assured, your order will reach you no matter what!

We are at your disposal to resolve this situation and we assure you that we will ensure the delivery of your order. If your package is proven lost after investigation, we will reship your order at our expense.

Before contacting us, we ask you to check the follow-up of your package on Colissimo by following this link: https://www.laposte.fr/outils/suivre-vos-envois

If within 10 days of your order you still have not received your package, our customer service will be available to assist you in the search for it. To do this, please provide us with your order number, your name, full address and telephone number to facilitate our searches, via our contact form or by phone at +33 (0) 2 33 88 70 94 . Customer service available in French and English.

If you cannot recover your package in time, it will be automatically returned to us. We invite you to contact us at +33 (0) 2 33 88 70 94 or via our contact form . Indicate us if you want to resit or refund your order. Our customer service is available in French and English.

If your package is returned without prior notification from you, our customer service will take the initiative of contacting you. We will check delivery arrangements with you to organize a new shipment of your order.

Installing my anti-dust mite covers

The anti-mites are covers which fully wrap the elements of bedding, they thus create an insurmountable barrier for the allergens of mites. Therefore, the state of wear of your bedding elements has no impact, and it is therefore not necessary to invest in a new mattress. However, before installing the cover, please conscientiously suck your mattress using a vacuum cleaner equipped with a HEPA filter, making sure to ventilate the room before, during and after the operation. If possible, we advise you to wear an FFP2 mask during this operation to reduce the inhalation of mites particles. For more details regarding the installation of your cover, see our advice sheet.

We advise you to wash your cover before its first use. This will allow the Noxaalon® covers to soften, and the Texaal® covers to begin to shrink (shrinkage margins taken into account when making your cover).

To find out how to clean your anti-mites , see our advice sheet .

Before installation, we recommend that you machine wash the cover once. Be sure to ventilate the room well before, during and after installation. Using an FFP2 filtration mask during installation will reduce the inhalation of mite particles.

Proceed as follows:

  1. Strip your mattress, duvet and pillow bare.
  2. Shake duvets and pillows vigorously, preferably outside.
  3. Wash them, if possible at 60°C. All of our covers can be tumble dried.
  4. Vacuum the mattress carefully on all sides using a vacuum cleaner equipped with a HEPA filter.
  5. Insert each item into its cover, spread the flap under the closure and close the anti-dust mite cover.
  6. Place your traditional sheets (fitted sheet, duvet cover and pillowcase) back on top of the anti-dust mite covers.

A user manual is included in your package, you will find our installation advice . We are also available by phone at +33 (0) 2 33 88 70 94 or via our contact form . We answer you in French and English.

anti-mites openings have been minimized to reduce the risk of allergens leak. A cover with fewer openings is more effective against mites. For a easier implementation of the mattress cover, we recommend that you solicit the help of a second person. For more information, see our advice sheet How to install my anti-mites ?

ProtecSom anti-dust mite covers and maintenance

  • You can machine wash your anti-dust mite cover with your usual laundry detergent.
  • All ProtecSom covers are designed to withstand repeated washing at 60°C (100 wash/dry cycles for Texaal® covers and 50 cycles for Noxaalon® covers).
  • ProtecSom covers are tumble dryer compatible.
  • The use of fabric softener, bleach or any other bleaching agent is not recommended for those with allergies, as is the use of solvents such as ethylene perchloride or petroleum solvents (mineral spirits).
  • It is recommended to wash Noxaalon® covers with the closure closed, while Texaal® covers should be washed with the closure open, as indicated on the label.
  • It is not recommended to iron your anti-dust mite covers.
  • It is best not to take your cover to the dry cleaner, as the chemicals used can be potentially allergenic.

For more details, please consult our advice sheet on the maintenance of your anti-mites .

anti-mites mattress covers placed under a cloth. anti-mites pillows should be washed once a month. Make sure to clean your classic sheets (cloth sheet, duvet and pillow cover) once a week. These maintenance tips are taken up on the user manual attached to your order.
For more details, we invite you to consult our advice sheet on the maintenance of your anti-mites .

After-sales service and repairs

Yes, this is normal because cotton is a natural fiber that shrinks over time. The shrinkage rate after washing of Texaal® Cotton is known before it is manufactured, which is why a margin of between 1% and 6.5% (depending on the batch of textile) is provided when making the cover. Your cover will obtain its final size after several washes.

For Texaal® Cotton mattress covers, an additional safety margin is added over the length and width in order to facilitate installation and guarantee efficiency.

If you wish to exchange your cover:

  • You have 14 days from the date of receipt of the products to return them to us in perfect condition and unpacked, in order to request a refund or exchange.
  • As our anti-dust mite covers are medical devices, an opened product cannot be put back on sale; opened products are therefore not returned.
  • Only the return costs will be your responsibility, while we will cover the return costs.
  • In the event of a change in dimensions between the exchanged covers, the difference in price between the covers will be taken into account.
  • Please note that custom-made products cannot be returned or exchanged.
  • No returns can be processed without prior contact with our after-sales service, during which we will provide you with a returns number.

To contact us: by phone at +33 (0) 2 33 88 70 94 or by going through our contact form to initiate the processing of your request. Our customer service is available in French and English.

In the event of tearing your cover, contact our after-sales service by phone at +33 (0) 2 33 88 70 94 or via our contact form to initiate the processing of your request. Our advisers answer you in French and English, depending on your needs.

In the event of a manufacturing defect, you automatically benefit from the warranty. Texaal® covers are covered by a lifetime warranty for any manufacturing defect, Noxaalon® covers benefit from a 10-year warranty for any manufacturing defect. In this context, we cover the transport costs.

If the cover is repairable, it will be returned to you after being processed in our sewing workshops. This process usually takes 48-72 hours after receiving the package.

If the cover is not repairable, we will exchange it for a new cover.

Please note that the warranty only covers manufacturing defects and does not apply to damage caused by misuse or improper maintenance conditions.

We recommend that you contact us as soon as possible to facilitate the pick-up process.

For more information, see our Warranty and after-sales service .

ProtecSom anti-dust mite covers that are returned in their original, unopened and intact packaging are back on sale.

Protecsom anti-dust mite covers are class I medical devices, and as such, any product that has been opened or used cannot be returned on sale.