You can contact our customer service by phone at  +33 (0)2 33 88 70 94 (in France) or through our contact formular at contact@optimhal-protecsom.com so that we can process your request.  In case of a manufacturing defect, you will automatically benefit from the  guarantee (lifetime  guarantee for any manufacturing defect for Texaal covers and 10 year guarantee for any manufacturing defect for Noxaalon covers). Protec’som will cover the shipment costs. If your cover can be  repaired, we will return it fixed to you within 48 to 72 hours after the reception of the parcel. Covers are repaired in house in  our sewing workshop.

If your cover can not repaired, we will proceed to  exchange it  with a new one.

You have 14 days after the reception date to return the products in  perfect condition and to ask us for a refund or exchange.

For hygenic reasons, opened products cannot be returned. You can contact us by phone at +33 (0)2 33 88 70 94 (in France) or through our contact formular at contact@optimhal-protecsom.com ; In most cases, only the shipment costs will be at your charge. When changing dimensions between exchanged covers, do not forget to include the price difference. The exchange is made as from the reception of your parcel by ProtecSom.

Tailor-made products can not be refunded or exchanged. No return will be made without prior contact  in which we will give you a return number.

Two washes per year are enough for anti dust mite mattress covers used under a fitted sheet. Anti dust mite duvet and pillow covers have to be washed once a month. Consider also washing  your classic sheets (fitted sheet, duvet and pillow covers) once a week. You can find these maintenance recommandations in the packaging and the notice of your covers.

You can wash your anti dust mite cover in a washing machine. The wash can be done at 60°C. All of Protecsom covers are designed for frequent washes up to 60 °C (100 wash/dry cycles for Texaal^® covers and 50 wash/dry cycles for Noxaalon^® covers). Protecsom’s covers are suitable for tumble drying.

Noxaalon covers have to be washed with the zip closed ; Texaal covers have to be washed with the zip opened. You will find this information on the composition label of your cover.

The use of household bleach or any other type of bleaching agent is to be avoided.

We also advise against the use ethylene-perchlorure or petroleum solvents (mineral spirits). Do not bring your cover to dry cleaning establishments ( they use chemical that can be allergenic). You can find these maintenance recomandations in the packaging of your covers.

Anti-dust mite covers are part of a set of measures taken to fight dust mites allergy. Their use alone is not sufficient and must be supplemented by the implementation of additional evictions measures:

• Air the room every day for at least 15 minutes;
• Maintain the temperature of the room at 19°C maximum;
• Maintain humidity level between 40 % and 50 % (use a hygrometer) and avoid plants in the room;
• Avoid dust traps: trinkets, stuffed animals, rugs, carpets …;
• Regularly vacuum carpets and curtains, get rid of them if you can;
• Avoid the presence of pets in the room;
• If possible, replace heavy wall hangings by fine and washable textiles and carpets by a washable ground;
• Prefer a slatted bed (metallic or wooden) to a boxspring bed;

Regularly wash your bedding elements.

Shrinkage rates of Texaal^® Cotton after washes are known, a 1 to 4% margin is therefore included in the manufacture of our covers. To facilitate the cover installation and guarantee its efficiency, 3 cm margins are also added on its length and width

Before installing your cover, we recommend you first machine wash it. It will allow for Noxaalon^®’s covers to become supple and Texaal^®’s covers to begin to shrink (shrinkage margins are included during your cover manufacture).

There is no contraindication to the use of common laundry detergent. The use of household bleach and solvents is on the other hand to be banned. Anti-dust mite covers must not be washed with a fabric softener.

1. Before installing your cover, we recommend you machine wash it once.
2. Don’t forget to thoroughly ventilate the room before, during and after the installation. You can also use a mask of filtration FFP2 during the installation.
3. Strip bare your mattress, duvet, and pillow.
4. Shake vigorously your pillow and duvet outside. We recommend to wash them at 60°C or to put them into the freezer for 24 hours to get rid of dust mites. Do not forget to vacuum them out after putting them into the freezer, to eliminate all dust mites’ wastes.
5. Vacuum your mattress carefully.
6. Enclose each element in its encasing then properly stagger the flap under the zip and zip it up.
7. Put your usual sheets on top of ProtecSom’s covers.

We deliberately chose to reduce the openings to a strict minimum (zip on one side carrying over 25 cms on 2 other sides for the mattress’s covers), because openings are a potential source of allergens leakage. The fewer openings there are, the more efficient your cover is. Get help to put your mattress in the encasing, it will be easier. You will find included in your parcel a user manual, containing installation tips. We are also at your disposal by telephone in 02.33.88.70.94 (France) or in 33 (0) 2.33.88.70.94 (other countries) for any questions you may have.

ProtecSom^®’s anti-dust mite covers are complete covers, that completely enclose bedding elements. They form an impenetrable barrier for dust mites allergens. The wear condition of your bedding elements has no importance. So, it is not necessary to buy a new mattress. However, before installing your cover, vacuum your mattress carefully (by means of a vacuum cleaner equipped with a filter HEPA) while making sure to ventilate thoroughly the room where it is located before, during and after this operation.

You can buy on our e-shop full meter only. For every specific order, contact us by phone 02.33.88.70.94 (France) or +33(0)2.33.88.70.94 (other countries).