Anti-dust mites covers are not reimbursed by the French social security. Hence, they are only rarely covered by insurances.

Every order is treated within a maximum of 48 business hours. Several delivery modes are available to you :

• Colissimo Suivi (La Poste), in 48 to 72h for Metropolitan France (excluding weekends and public holidays. For other countries please contact us).
• Chronopost, in 24h for Metropolitan France (excluding weekends and public holidays. For other countries please contact us).

For more details on shipping costs, visit the section « General conditions of sales » on our website. Where you can find shipping costs across countries.

Delivery being carried out by la poste or another private company, ProtecSom^® cannot guarantee a date or precise time for the delivery of your parcel.

You can pay in 2 instalments with no fees for every order above 100€, and in 3 instalments with no fees for every order above 150€. This may be done by cheque or bank card.  A first contact by phone at 02.33.88.70.94 (France) or +33(0)2.33.88.70.94 (other countries) is necessary to record your demand and inform you on the procedure.

You can pay by wire transfer, by cheque or bank card (CB, Visa, MasterCard, American Express).

Payment with bank card are effected in partnership with the Crédit mutuel’s secured site (CM-CIC P@iment) to protect the exchange of information. For more details on bank card payment, visit the section « Secured payment ». For more details on payment terms, visit the section « General terms and conditions of sales » on our website.

You can place an order :

• On our website : http://shop-allergy-en.protexom.com/.
• By phone, at 02 33 88 70 94 in France or +33(0)2.33.88.70.94 (other countries).
• By mail. Our brochure « Dust mites Allergy » includes an order form. You can return it to the following addresses:

FRANCE

Protec’Som

Libre Réponse 67032

50700 Valognes

(postage prepaid)

 

INTERNATIONAL

Protec’Som

Espace d’Armanville

BP 46

50700 Valogne

• Through a pharmacy or medical supplies retailer, who can contact contact us at 02.33.88.70.94 (France) or +33(0)2.33.88.70.94 (other countries)

As a manufacturer, ProtecSom^® offers tailor-made solutions. To calculate the price of your cover, the section « Tailor-made cover » is at your disposal. A manufacturing delay of 48h adds to the standard delay. You can always contact us by phone at 02.33.88.70.94 (France) or +33(0)2.33.88.70.94 (other countries).

Once you have measured your mattresses thickness (height), add 2 cm to it. If your mattresses thickness is 21 cm, consider a thickness of 23 cm. Because you should always buy a size up, you should buy a thickness of 27 cm for a Noxaalon^® cover, and of 28 cm for a Texaal^® cover. If you have any doubt, we are at your disposal by phone at 02.33.88.70.94 (France) or +33(0)2.33.88.70.94 (other countries).

Advice : when you measure your mattresses dimensions, do it at its ends, where it is thicker.

It is essential to know the exact dimensions of your bedding elements, because ProtecSom^®’s anti-dust mites bed covers are full covers, that completely enclose bedding elements. If you have any doubt about those dimensions, do not hesitate to measure them yourselves. If you want to buy a mattress cover, think about measuring its thickness (height).

NEVER BUY A COVER SMALLER THAN THE BEDDING ELEMENT TO PROTECT ! The textile is not stretchable and pulling on stitches can lower the cover’s efficacy.

• Are your covers chemically treated ?
• ProtecSom^®’s anti-dust mites covers are not treated with chemicals, acaricide or not. Indeed, the use of an acaricide do not directly and immediately fight against dust mites allergy.  There are two reasons to this observation :
  • the treatment fades with each wash and is therefore not durable.
  • You are not directly allergic to dust mites, but rather their corpses and dejections. Killing dust mites do not prevent allergens from provoking allergic reactions by entering your respiratory tract.

• Are your covers laminated ?
• Protec’Som was the first laboratory to develop and market in France and Belgium non-laminated anti-dust mites covers. None of the range we offer is coated with polyurethane (laminated) for comfort. Laminated covers are noisy and increase the sleeping patient perspiration because of their high vapor resistance value (see below).
• What are vapor resistance values ?
• The measure of the vapor resistance correspond to the measure of the barrier to water vapor, and therefore to sweat evaporation. The higher the value, the bigger the barrier. A product with good breathability has a low vapor resistance value that should not exceed 5m².Pa/W.Values for ProtecSom’s anti-dust mites covers are :
  • Texaal® Coton : 3.1 m². Pa/W
  • Texaal® Polyester : 7.8 m². Pa/W
  • Noxaalon® en Evolon® : 2.4 m². Pa/W
  • Noxaalon® Bamboo : 2.2 m². Pa/W

• What are the main differences between the ranges of anti-dust mites covers ?
• ProtecSom^®’s anti-dust mites covers have equal and complete allergen filtration efficacy. They are manufactured with different textiles affecting the covers’ lifetime and comfort.A table summarizes the major differences between our covers ranges, can be found in the  « Ranges comparison » section of our eboutique.

ProtecSom^®’s anti-dust mites covers are class 1 medical device according to the European directive 93/42/CEE. They are designed for patients allergic to house dust mites and contribute actively to the reduction of symptoms linked to dust mites allergies. When used, they improve patients’ quality of life.

They are manufactures under the ISO 13485 process (norm for the fabrication of medical devices) ensuring the following features :

• Efficacy of the device : medical utility of the device is continuously demonstrated (studies …)
• Innocuity of the device : the device presents no risks to the patient (no chemical substances)
• Continuous control and traceability : permanent controls are performed to ensure the conformity of each batches to the efficacy and innocuity standards defined when first place on the market.
• Sincerity of the information provided to medical professionals and to patients : all information provided is conform to the information contained in the devices’ technical files.
• Moreover, an annual audit is performed by an independant organism. The ISO 13485 certification can be suspended in case of a major non-conformity majeure, additional proof of quality throughout the lifetime of the product. More details on the ISO 13485 certification.

Oekotex : ProtecSom^®’s covers innocuity is validated by an Oekotex 100 class 1 certificate, homologation particularly for contact with babies skin.