I would like to exchange my cover ? How can i do ?

  • 10 November 2016

You have 14 days after the reception date to return the products in  perfect condition and to ask us for a refund or exchange.

For hygenic reasons, opened products cannot be returned. You can contact us by phone at +33 (0)2 33 88 70 94 (in France) or through our contact formular at contact@optimhal-protecsom.com ; In most cases, only the shipment costs will be at your charge. When changing dimensions between exchanged covers, do not forget to include the price difference. The exchange is made as from the reception of your parcel by ProtecSom.

Tailor-made products can not be refunded or exchanged. No return will be made without prior contact  in which we will give you a return number.

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