You can contact our customer service by phone at +33 (0)2 33 88 70 94 (in France) or through our contact formular at firstname.lastname@example.org so that we can process your request. In case of a manufacturing defect, you will automatically benefit from the guarantee (lifetime guarantee for any manufacturing defect for Texaal covers and 10 year guarantee for any manufacturing defect for Noxaalon covers). Protec’som will cover the shipment costs. If your cover can be repaired, we will return it fixed to you within 48 to 72 hours after the reception of the parcel. Covers are repaired in house in our sewing workshop.
If your cover can not repaired, we will proceed to exchange it with a new one.