At ProtecSom, our customers are first and foremost patients. When you invest in medical anti-dust mite covers, we firmly believe that your satisfaction and your health are inextricably linked. That's why our team is there to support you every step of the way, from selecting your anti-dust mite solutions to installation, and beyond.
Our ProtecSom anti-dust mite covers are manufactured under ISO 13485:2016 process, which means they are designed, manufactured and controlled with special care to ensure the highest levels of safety and effectiveness.
The confidence we have in our anti-dust mite covers is reflected in our warranty policy:
As part of our warranty, we offer a free repair service for your covers in case of manufacturing defects. We have deliberately chosen to prioritize repairing defective covers over replacing them for several reathreads. Beyond the environmental aspect, a cover repaired in our certified workshops will be just as durable and effective as when it was first used. However, in rare cases where repair is not possible or where repair would not guarantee the cover's effectiveness, we will exchange it.
Is your cover defective? Contact our customer service at +33 (0)2 33 88 70 94 or via our contact form (support available in French and English).
As part of the warranty, we strongly recommend that you use our manufacturing department for any repairs to your covers, rather than attempting to repair them yourself . It is essential that these repairs are carried out in accordance with ISO 13485:2016 , which guarantees a repair free from the risk of allergen leakage.